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Sirius Collaboration Solutions for Health Care Payers (January 2011) |
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In a recent issue of Sirius Connect, we discussed the current situation facing the health care industry, the particular impact it has had on health care providers, and the need to improve how providers serve their patients. The situation faced by healthcare payers is equally challenging. Recent legislative changes have the potential to dramatically increase demand for provider services inside a system that is already being pushed to its limits. Health care payers have no choice but to respond with improvements in how they operate, as they seek ways to reduce costs and increase efficiencies. Sirius Collaboration Solutions offer help for Health Care Payers.
Health care payers interact with a variety of constituents, including patients (members), employers, providers, and brokers. As a result of the healthcare reform process, consolidation of payer organizations will only further exacerbate the challenges they face managing relationships among their various constituents. Providing an exceptional user experiences is a key way for them to effectively manage this transition.
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Contact Sirius for more information about our health care or collaboration solutions
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While there are numerous capabilities provided by Sirius Collaboration Solutions for Health Care Payers, a couple warrant particular focus:
Support for Payer Consolidation: With consolidation occurring across the marketplace, as health care payers find positive returns in the economies of scale gained through mergers and acquisitions, an open platform that can seamlessly merge various Web sites into a single, unified experience is critical. Sirius Collaboration Solutions for Health Care Payers provides a framework that can be extended to provide a singular interface for the capabilities provided by various payer organizations.
Support for Internal and External User Constituents: As the number of insured increases due to health care reforms, so too will the demands on Web sites and customer service representatives (CSRs) from those members. Sirius Collaboration Solutions for Health Care Payers supports an improved Web experience and easier information access, making it easier for members to find answers to their questions, and for support reps to provide better service to members.
Sirius is poised to help payers meet the new demands on the industry as health care reform moves ahead. With certified personnel who understand the specific challenges and can leverage the numerous deployments of Sirius Collaboration Solutions for Health Care Payers, Sirius is able to bring industry-specific knowledge, frameworks and processes to move these organizations forward.
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For more information about Sirius Collaboration Solutions for Health Care Payers, contact your Sirius or MSI representative.
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